Furniture Q&A

I'm not going to be in the delivery location on delivery day. Do I have to sign for my package?

Parcel orders via FedEx, UPS and USPS are usually delivered without a signature. However, LTL/White Glove Delivery do require a designated date and signature for delivery.

How are LTL shipments delivery arranged?

When we ship out an order, we will indicate the carrier name along with the shipment confirmation via email. Several days before the expected delivery, the carrier will call you to schedule an appointment. Please setup a day and time that works best for you.

Do you offer a guarantee or warranty on your products?

We do have a 30-day guarantee against Manufacturer Defects. Returns are only accepted with a return authorization number. For a Return Authorization Number, please email info@theurbantreehouse.com

Do you offer a guarantee or warranty on item that I no longer want. How do I return it?

Merchandise returned due to customer's remorse must be in the original package in resellable condition, returned within 30 days of receipt and returned at your expense. In the case of a defective product, we will either ship a replacement or provide you with full credit.

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